Villa owner terms

Version owner-terms-v1-2026-11-10 · last updated 10 November 2026

These terms are between you and CasaCrown, which runs Villa Vacations. By creating an account you accept them.

1. Accounts

• You must be 18 or older and run, manage or market a villa or holiday home.
• Give true details. We check every account and may refuse or suspend one at any time, for example after a misuse complaint.
• Keep your password private. You are responsible for purchases made from your account.

2. Using guest details

Each lead is personal data that a guest agreed to share with up to 3 villa owners for one trip. When you buy one, you must:

1. use it only to offer that guest a stay for that trip;
2. never sell, share or pass it to anyone else, or add it to marketing lists;
3. keep it secure, and delete it when the guest asks, when we tell you the guest has withdrawn consent, or 30 days after the trip;
4. be polite: contact the guest by call or WhatsApp at reasonable hours, and stop if they say no.

Breaking these rules means immediate suspension, with no refund of wallet credit. We may also report it under the Digital Personal Data Protection Act, 2023.

3. Wallet and payments

• Wallet credit can only be used to buy leads on Villa Vacations. It is not a bank account or a payment wallet, and it earns no interest.
• Add credit by UPI and enter the payment reference. Credit appears once our team confirms the payment.
• Lead prices are shown before you buy. Prices may change for leads not yet bought.
• Unused credit is refunded to the original UPI account if you close your account, minus any credit given as a goodwill refund.

4. Lead quality and refunds

• We check each enquiry before listing it, but we can't promise a guest will book.
• If a number is wrong or unreachable, or the guest says they never made the enquiry, mark it "Report bad lead" within 48 hours of buying. If confirmed, we credit the price back to your wallet.

5. Liability

We provide the service "as is". We aren't a party to any booking between you and a guest. Our total liability to you is limited to the amount you paid us in the 3 months before a claim.

6. Changes and contact

We may update these terms, and we will tell you before changes take effect. Questions or complaints: see the privacy page. These terms are governed by the laws of India, and courts in Mumbai have jurisdiction.